Return and Warranty Policy

We want you to shop with confidence, so if you're not completely obsessed with your Ziffy gear, just hit us up as we offer a 30-day return and refund policy. If something's off quality-wise, we've got warranty coverage that varies by product but always has your back. Just remember that all return and warranty periods kick off the day your adventure begins—the date of purchase.

Return & Refund Policy

Return Process

To start a return, please contact our customer service team with your order ID and the reason for return. We'll review your request and guide you through the process.

Return & Refund Eligibility

To be eligible for a return or refund, please review the following return requirements:
  • Return requests must be submitted within 30 days from the date of order placement.
  • Items must be unused, in original condition, and returned in their original packaging to qualify for a refund.
  • All returns and refunds require prior authorization from our customer service team.
  • If the return is due to a customer-initiated reason (such as placing an incorrect order or changing your mind), the return shipping costs are the responsibility of the customer. Please note that original shipping fees are non-refundable.
  • For returns requested more than 15 days after delivery, an 18% restocking fee will apply.
  • Please use appropriate packaging for your return. Return packaging materials are not provided or reimbursed by ZIFFY.

Non-Returnable Items & Rejected Returns

Please note that returns may be rejected and deemed non-returnable if any of the following conditions apply:
  • The product was not purchased directly from ZIFFY.
  • The return package is sent with cash on delivery (COD) or any unpaid shipping method.
  • The returned item does not match the product originally purchased.
  • The product is returned without prior authorization from our customer service team.
  • The product is returned without all original contents, including but not limited to the original packaging, accessories, manuals, parts, and any other items originally included.

Refunds

Refund Processing Time

Once we've received and inspected your return, we'll process your refund within 3–5 business days. The refund will be issued to your original method of payment. Keep in mind that your bank or payment provider may take additional time to reflect the refund in your account.

Non-Reimbursable Return Expenses

ZIFFY does not cover or reimburse any third-party costs incurred during the return process, including but not limited to return packaging materials, boxes, or protective supplies. These expenses are non-refundable under all circumstances.

Warranty Policy

Scope of Warranty

We're committed to providing reliable products and stand firmly behind the quality of everything we sell. This warranty applies to all products purchased from ZIFFY or a ZIFFY-authorized seller. The warranty period begins on the order placement date, and valid proof of purchase (such as an order number) is required when making a claim.

For each product, the specific warranty period is detailed in the following table:
Product Category Product Name Produtc Item Number Warranty Period
Scooters Kick Scooters 71006,71007,71008,71009,71010,
71011,71012,71013,71014,71015,
71016,71017,71018,71019,71020,
71024,71025,71026,71027		 365 days
Scooters Kick Scooters 71110, 71111, 71112, 71113 180 days
Ride-On Trucks Electric Wiggle Car 71021，71022，71023，71074 365 days
Balance Toy Balance Bikes 71105，71106，71107，71108，71109 365 days
Others Products All other products ALL 90 days

 

Warranty Service

During the Warranty Period:
If a product is found to have a quality-related issue within the warranty period, ZIFFY will make it right—whether that means replacing the product or providing the replacement parts you need, we'll figure out the best path forward together.

Return and Replacement Process: To initiate a warranty claim, please contact our Customer Service Team and provide:
  • Proof of purchase （Order Number）
  • A detailed description of the problem
  • Photos or videos clearly showing the issue
Once your claim is assessed and confirmed to be covered under warranty, we will work with you to determine the most appropriate solution. This may include:
  • Guiding you through the return and replacement process
  • Providing replacement parts
  • Issuing partial refunds, where appropriate

Limitation of Liability

Our liability under this warranty is limited to the repair or replacement of the defective product.
ZIFFY shall not be liable for any indirect, special, incidental, or consequential damages arising from the use, inability to use, or malfunction of the product, even if we have been advised of the possibility of such damages.

Changes to the Warranty Policy

ZIFFY reserves the right to modify this warranty policy at any time. All changes will be posted on our official website, and the updated policy will apply to all products sold after the effective date of the change.


Warranty Exclusions

Under normal circumstances, ZIFFY provides warranty service for products with quality-related issues that arise within the applicable warranty period.

However, this warranty does not cover damage or defects resulting from the following situations:
  • Abuse: Damage caused by improper or excessive use, including but not limited to using the product in a manner inconsistent with the user manual (e.g., using a household appliance for industrial or commercial purposes).
  • Misuse: Any improper operation of the product, such as using an incorrect power source or connecting incompatible accessories.
  • Accidental or Intentional Damage: Damage resulting from accidents (including drops), negligence, or intentional actions by the user.
  • Unauthorized Repairs or Modifications: Any repair, modification, or disassembly performed by unauthorized individuals or service providers will void the warranty.

Optimized Troubleshooting Guidance

Product Name Question/Problem Answer/Troubleshooting
Kick Scooters Scooter makes a loud noise Some noise is normal for scooters. To better assess the issue, please send us a video showing the noise.
Electric Wiggle Car Battery does not last long / cannot turn on Please check your charger’s indicator light and match it to one of the following scenarios:
1. Indicator doesn’t turn on: Charger may be faulty.
2. Turns green within seconds: Battery may be damaged.
3. Stays red (no color change): Use a multimeter to check battery voltage:
• Voltage <4.8V → Battery issue
• Voltage ~6V → Charger faulty
4. Stays green initially or car won’t start after 24h charging: Car may be defective.
Electric Wiggle Car One of the car's back wheels doesn't spin This is a normal design feature for wiggle cars with a single-motor, right-rear-wheel drive system:
- The right rear wheel is the drive wheel and spins to propel the car.
- The left rear wheel is a follower wheel and does not spin actively when the car is powered on.
If the car runs normally after charging, no action is needed.


Important: If the troubleshooting steps above don't solve the issue, just contact our Customer Service Team. Please have your order ID ready and include a video showing the problem—it's the fastest way for us to help.

Contact Information:
  • Email: support@ziffy.com
  • Phone: (800) 781-3067
  • SMS: (602) 922-9782