FAQ
Orders & Payment
Orders & Payment
How can I find my order number? What should I do if I don't receive a confirmation email?
How can I find my order number? What should I do if I don't receive a confirmation email?
Once your order is placed, a confirmation email or SMS will be sent automatically with your order details. If you don’t see it, please check your spam or promotions folder. Still can’t find it? Reach out to us at support@ziffy.com or call (800) 781-3067 — we’ll help you locate it.
What payment methods does ZIFFY accept? Do you support installment payments?
What payment methods does ZIFFY accept? Do you support installment payments?
We accept major credit cards (Visa, Mastercard, Amex, Discover) as well as PayPal, Apple Pay, and Google Pay. Installment options may be available depending on your payment provider at checkout.
What if I'm ordering for an organization that is tax-exempt?
What if I'm ordering for an organization that is tax-exempt?
Please email your tax exemption certificate to support@ziffy.com before placing your order. Our team will assist you with a tax-exempt purchase.
What should I do if I encounter a technical error during checkout?
What should I do if I encounter a technical error during checkout?
Try refreshing the page, clearing your browser cache, or switching browsers. If the issue continues, contact us at support@ziffy.com — we’ll help you complete your order.
How does ZIFFY ensure the security of my payment data?
How does ZIFFY ensure the security of my payment data?
Your payment information is securely processed and encrypted by trusted providers. ZIFFY does not store your full credit card details, ensuring a safe checkout experience.
Where else can I buy ZIFFY products?
Where else can I buy ZIFFY products?
n addition to our official website, ZIFFY products may also be available through authorized retailers and our Amazon store.
Product & Usage
What are the age recommendations for ZIFFY scooters?
What are the age recommendations for ZIFFY scooters?
We offer scooters for different age groups:
- 3-wheel scooters: great for younger beginners
- LED scooters: perfect for kids ready for more fun and visibility
- Big kid scooters: designed for older kids with more control and stability
Adult supervision is always recommended, and helmets are encouraged for safety.
What makes ZIFFY scooters safe and easy to use?
What makes ZIFFY scooters safe and easy to use?
ZIFFY scooters are designed with stability, smooth steering, and durable materials to support confident riding at every stage.
What should I do if my scooter has an issue?
What should I do if my scooter has an issue?
Contact our support team with your order number, a description of the issue, and photos or videos. We’ll help troubleshoot and guide you through the next steps.
How should I maintain my scooter?
How should I maintain my scooter?
Keep your scooter in top shape by:
- Checking wheels and brakes regularly
- Keeping it clean and dry
- Storing it indoors or in a covered area
Shipping & Policies
How do I track my order after it has been shipped?
How do I track my order after it has been shipped?
Once your order ships, you’ll receive a tracking number via email. Use it on the carrier’s website for real-time updates. If you need help, contact our support team anytime.
How long does shipping take?
How long does shipping take?
- Processing time: 1–2 business days
- Standard shipping: 5–7 business days
- Expedited shipping: 2–3 business days
Delivery times are estimates and may vary slightly.
Do you ship outside of the U.S.?
Do you ship outside of the U.S.?
Currently, we ship within the 48 contiguous United States only. For international orders, please check our Amazon store for availability.
I made a mistake on my shipping address. Can I change it?
I made a mistake on my shipping address. Can I change it?
Contact us immediately at support@ziffy.com or (800) 781-3067. We’ll do our best to update it before the order ships. Once shipped, changes may not be possible.
What is your return policy? Are there any fees?
What is your return policy? Are there any fees?
- We offer a 30-day return policy
- Items must be unused and in original packaging
- Customer is responsible for return shipping (for non-quality issues)
- Returns requested after 15 days may incur an 18% restocking fee
- Original shipping fees are non-refundable
All returns require approval from our support team before sending items back.
How long does it take to receive a refund?
How long does it take to receive a refund?
Once your return is received and inspected, refunds are processed within 3–5 business days. Your bank may take additional time to post the refund.
What should I do if I receive a damaged or defective product?
What should I do if I receive a damaged or defective product?
Contact us right away with your order number and photos/videos of the issue. If it’s a quality-related issue, we’ll provide a replacement, parts, or another solution under warranty.
What does the warranty cover?
What does the warranty cover?
Our warranty covers quality-related defects during the applicable warranty period. Depending on the issue, we may provide replacement parts, a replacement product, or a partial refund.
What is NOT covered under warranty?
What is NOT covered under warranty?
The warranty does not cover:
- Misuse or improper use
- Accidental damage (drops, impacts, etc.)
- Unauthorized repairs or modifications
- Normal wear and tear
Service
(800) 781-3067
Mon-Fri 9am-5pm MST
support@ziffy.com
24-hour response
Order Tracking
Updates within 24 hours