FAQ

Once your order is placed, a confirmation email or SMS will be sent automatically with your order details. If you don’t see it, please check your spam or promotions folder. Still can’t find it? Reach out to us at support@ziffy.com or call (800) 781-3067 — we’ll help you locate it.

We accept major credit cards (Visa, Mastercard, Amex, Discover) as well as PayPal, Apple Pay, and Google Pay. Installment options may be available depending on your payment provider at checkout.

Please email your tax exemption certificate to support@ziffy.com before placing your order. Our team will assist you with a tax-exempt purchase.

Try refreshing the page, clearing your browser cache, or switching browsers. If the issue continues, contact us at support@ziffy.com — we’ll help you complete your order.

Your payment information is securely processed and encrypted by trusted providers. ZIFFY does not store your full credit card details, ensuring a safe checkout experience.

n addition to our official website, ZIFFY products may also be available through authorized retailers and our Amazon store.

We offer scooters for different age groups:

• 3-wheel scooters: great for younger beginners
  
• LED scooters: perfect for kids ready for more fun and visibility
  
• Big kid scooters: designed for older kids with more control and stability
  

Adult supervision is always recommended, and helmets are encouraged for safety.

ZIFFY scooters are designed with stability, smooth steering, and durable materials to support confident riding at every stage.

Contact our support team with your order number, a description of the issue, and photos or videos. We’ll help troubleshoot and guide you through the next steps.

Keep your scooter in top shape by:

• Checking wheels and brakes regularly
  
• Keeping it clean and dry
  
• Storing it indoors or in a covered area

Once your order ships, you’ll receive a tracking number via email. Use it on the carrier’s website for real-time updates. If you need help, contact our support team anytime.

• Processing time: 1–2 business days
• Standard shipping: 5–7 business days
• Expedited shipping: 2–3 business days
  

Delivery times are estimates and may vary slightly.

Currently, we ship within the 48 contiguous United States only. For international orders, please check our Amazon store for availability.

Contact us immediately at support@ziffy.com or (800) 781-3067. We’ll do our best to update it before the order ships. Once shipped, changes may not be possible.

• We offer a 30-day return policy
  
• Items must be unused and in original packaging
  
• Customer is responsible for return shipping (for non-quality issues)
  
• Returns requested after 15 days may incur an 18% restocking fee
  
• Original shipping fees are non-refundable
  

All returns require approval from our support team before sending items back.

Once your return is received and inspected, refunds are processed within 3–5 business days. Your bank may take additional time to post the refund.

Contact us right away with your order number and photos/videos of the issue. If it’s a quality-related issue, we’ll provide a replacement, parts, or another solution under warranty.

Our warranty covers quality-related defects during the applicable warranty period. Depending on the issue, we may provide replacement parts, a replacement product, or a partial refund.

The warranty does not cover:

• Misuse or improper use
  
• Accidental damage (drops, impacts, etc.)
  
• Unauthorized repairs or modifications
  
• Normal wear and tear